I purchased two computers and a monitor from Adamant.com about a year ago. When I first got the computer, they had failed to ship the monitor. When I called to report it, the guy from support told me that they had shipped two boxes (they shipped 2 computers in one box) and the order was fulfilled. I told him that the second box shipped. I told him that the second box had speakers and after MAAANY phone calls, they finally shipped my monitor.
Then, about a month ago, the power supply died in one of the systems. I did all the diagnosis and left them an e-mail asking them to ship me a new power supply. They told me that they do not advance-ship parts which I though was kind of lame, but if that's the policy... I shipped them my old one, and they sat on it for three days before shipping me a new one. (I know this for a fact because the UPS tracking numbers show it.)
Anyway, my power supply comes back, and it's the wrong kind. It's a server power supply (motherboard connector has too many pins) and when I call to complain, the tech support guy, Dave, doesn't believe me. He then says, alright, if you ship us this power supply, we'll send you a new one. I told him that it was unfair that I would have to wait AGAIN and that they should cross-ship it. He told me that even if they made a mistake, there was no way they would advance-ship it. Dave promised to reimburse me for my return shipping, plus put a *rush* order on it when it got back.
Again, Adamant sat on my power supply for four days (four days from the time my tracking says they got it to the time they shipped with new tracking #).
To this date, I have never received my reimbursement check from their tech support. I would recommend never purchasing from Adamant computers because their support policy sucks and when they make mistakes, you pay for them in time and extra shipping.
Michael
New Philadelphia, Ohio
0 comments