Discount Candle, Inc
PO Box 515
Vashon, WA 98070
In early December I ordered some items form Discount Candle, Inc's website. On December 23 I received this e-mail from them. I replaced everything with % that I feel is personal.
From: [email protected] Date: 12/23/04 00:51: 33
To:
Subject: Backorder Cancel for Order # %
Backorder Cancellation Notice
Contact Info:
CandlePeople, Inc
PO Box 515 (Postal Mail)
17600 Vashon Hwy SW #105 (Physical)
Vashon, WA 98070
[email protected]
http://www.discountcandle.com/
ITEMS THAT WE'VE ALREADY SHIPPED TO YOU
These items have been sent to you in one or more packages.
SKU Name Quantity Ordered Quantity Shipped
P-MAPLE Maple Candle Dye Chips 1.000000 1.000000
CW-3424COTTONPK 34-24 Cotton Core Wick, 10 Yd. Pack 1.000000 1.000000
P-IGI-139 139 Degree Container/Votive Wax 1.000000 1.000000
ITEMS THAT WE'VE CANCELLED FROM YOUR ORDER
You will not be billed for these items. We were not able to procure these items in time from our supplier. Please re-order at a later date, at your convenience. Thank you.
SKU Name Quantity Ordered Quantity Shipped Quantity Cancelled
IF-CINNAMONROLL Cinnamon Roll Fragrance 1.000000.000000 1
We are sorry we had to cancel these items from your order. Our company policy is to do our 100% best to fill your entire order within 24 hours. However, items are sometimes backordered due to natural fluxuations in supply and demand. If we are still having trouble filling your backorder after a few weeks, those items are cancelled from your sales order and the order is closed.
After some time went by I still didn't receive my order so I pulled the back order e-mail up and realized they made a misstake in my shipping address so I sent them this e-mail.
On Fri, 28 Jan 08:19: 18 -0800, % wrote:
To whom this may concern,
I ordered some items from you in the beginning of December last year. It is the end of January and I still haven't received them. I was billed on the 7th of December for $155.70 for the items on my credit card. I noticed on the backorder e-mail that you sent me it has United States, 8151459 with my address. I don't know why that is with my address because I had it sent to Germany. Can we find out what happened to my order and when I can expect to receive the items. Below is a copy of the backorder cancellation notice I received from you. Sincerely, Gerald
A few days later I received this e-mail from them.
From: [email protected]
Date: 02/01/05 00:21: 56
To: %
Subject: [CA # %]: Order Status Enquiry
Dear Gerald,
I apologize for the delay in getting back to you, I was trying to get an answer for you from our Accounting and Shipping Department. OK, you WERE charged for everything in the order except the Cinnamon Roll fragrance, as you order was suppose, and did, ship. The problem was somehow it got shipped to the wrong address. So, if you want, at this point we can either refund you, or reship everything. We have everything in stock except the Cinnamon Roll Fragrance, all though if you would like we do have the plain Cinnamon Fragrance that we can sub for, so we could get everything out to you in a few days. Please, when you get the chance, write me back and let me know what you would like for us to do. And, once again, I apologize for this mistake, and know that we are doing everything we can to get this error fixed for you. Thank you for your time and patience concerning this matter!
Best Regards
John R. Newman
Customer Service and Support
[email protected]
[email protected]
[email protected]
Thinking it was just a mistake I asked them to send the order. After some more time went by and getting very frustrated with them I sent them this letter.
On Mon, 14 Mar 10:22: 39 -0800, % wrote:
This is the 4th e-mail I have sent to you guy's about a order that I made in the beginning of December and was charged for and still HAVE NOT received. Who do I need to contact to get my order or my money back. Sincerely Gerald
A few days latter they sent me this e-mail.
From: [email protected]
Date: 03/17/05 09:16: 52
To: %
Subject: [CA # %]: Other
Dear Shopper,
I am sorry that you did not receive the message that the unshipped items on your order were cancelled. Due to supply problems with the vendor we get your items from, we have had to cancel your backorder. The computer that was supposed to send you this message was not functioning properly when you were supposed to be sent this email. Please accept our deepest apologies.
I have requested a manual refund of any money due to you, and it should be processed shortly. Thank you again for your understanding
Best Regards,
John R. Newman
Customer Relations
[email protected]
[email protected]
[email protected]
Finally still not receiving my money, on May 6 I sent them a e-mail saying that if they don't send me a e-mail by the 13th that I will do everything within my power to expose them. That was yesterday and I didn't receive the e-mail so I am coming to you guys for help. The Internet is a great place to rip people off so let's turn the tied and use the Internet to expose these company's that are ripping us off.
Gerald
Berlin
Germany
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