Hello All
Like everyone who recently got their Telus bill and was dismayed to find that the Internet price had been raised (even if it was $2 it's the point of the matter) that you can contact the Commissioner for Complaints for Telecommunications Services (CCTS) in Ottawa to file a complaint with them.
This morning I received a reply from the CCTS informing me that my 'complaint falls within the scope of our mandate and will be processed in accordance with the Procedural Code'.
If enough people act upon this we may be able to turn around Telus' increase and put them in their place by honoring previous agreements they made with their customers.
The more complaints the better chance we have in quashing Telus' bogus increase to customers that they promised that the price would remain as is.
A number of months ago, I was having all sorts of Internet problems (very slow speed, signal drops) and had enough of Telus's service. I called to voice my displeasure and was told by their Rep who I spoke with that they would drop my Internet price and it would remain that same price for 'as long as I remained with Telus for Internet service'. I asked to verify 'No Increase?' and was told no increase.
Basically they lied to me.
Current Telus' profits: 11 Feb... Data revenues increased by $37 million or 6.7% - and this isn't with the recent increase!
If Telus is able to get away with this (this time) who's to say they'll do it again and again and again?
Do your part and voice your complaints to the Commissioner for Complaints for Telecommunications Services.
Contact them at: www.ccts-cprst.ca/complaints
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