I had your system installed 2 days ago. 2 hours after install I was told by a tec I needed to upgrade my pkg. To "maybe" receive better audio streaming. I called because I was not getting any video/audio and I was told I would. Keep in mind this was 2 hours after install. I was either lied to or the sales rep was misinformed. I suffered a brain injury from an accident and I struggled with reading the contract and I trusted the people who represented WB. I need audio/video teaching files. Without this the service is no good to me. I request a complete refund and waive the contract. I was mislead, deceived and cheated. Sandy shepard
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