This is actually the scenario,
Recently somebody manipulate a weakness on my site were he or she could add one destructive document. All of this headache start occurring around 6:00am, by 6:30am the opponent start delivering a large number of e-mail through 1and1 gateway email.By 4:30 the consideration from the affected site was secured by 1and1 abuse team. I spot the problem by 6:30 and that I contact they tech support team. Although about the telephone, I acquired just apologize, and sorry - we-don't have entry to take away the limitation, just the abuse team has. Okay, good, move me to your punishment division, i stated - nicely, sadly the misuse department is shut till tomorrow, given that they possess a 9:00am to 5:00pm routine. Therefore, today at 6:30pm I then found out that I can not do-nothing till following day - how all messed up is the fact that - 16 hours and half an hour till the division starts. Therefore, i requested, may be the a method to contact them straight? Yes, I acquired being an answer, and that I got the 877-206-4253. After i hang-up using the technology department i named that quantity to discover which in fact that quantity is they billing office. I called back the 1and1 technology department, and inform them that I acquired the 877-206-4253 whilst the telephone number for abuse department from their store, and that I likely to notice a concept in the misuse department, however they guaranteed me the misuse department use same quantity. Okay, therefore today, i got angry that I've to hold back 16:30 hours. Meanwhile i deliver a contact to [email protected] to tell them that in this situation such as this I had beennot informed within the telephone, were seamed to be always a this kind of emergency happening with my web-space.
This Is Actually The replay from them:
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We realize you’ve been upset using the performance of our anti spam protection programs mistargetting you. This really is something which I will just apologize for. This really is an facet of our support that peopleare usually attempting to boost. For this reason your feedback is really very important to us. We are able to now examine and find out wherever of course if we made errors. Subsequently, we are able to consider ensuring it doesn't happen again. Again, we are able to just apologize for this disappointment which you've endured. We shall proceed to focus on this to last better.
I will observe that there's a solution with your misuse group regarding this. You will find misuse brokers accessible twenty four hours each day, so that they will have the ability to deal with your problem quicker than you've thought. Hopefully that you simply don't abandon 1and1, and therefore are prepared to do what we are able to to work with you below.
Your sincerest apologies again and thanks for using 1and1.
When you have any more concerns please don't wait to get hold of us."
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Again, another division another deceptive info and saturated in lies,
Notice were was described estimate "you will find misuse brokers accessible twenty four hours each day, so that they will have the ability to deal with your problem quicker than you've assumed." this pissed me off method beyond my requirement.
Listed Here Is my replay to that particular concept at 10:31pm:
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Thanks for replaying with same mess from department to division. You folks are the exact same there, employed by 1and1, inexperienced precisely and providing inaccurate information.
How will you lay (1and1 worker) there are misuse brokers operating 24/7 once the misuse division operates 9am to 5pm? Oh, I am sorry perhaps that is the way you got educated to express. The truth is, you need to know that that division is shut after 5pm - forget breaks.
Please slice the garbage, and create it occur to have my sites up an working ASAP. Nobody from all of your divisions had the courtesy to contact me IF there is a this kind of emergency. I understand the truth is is simply universal one man-view concealed from umbrella of "the misuse division" - yes right - like this will gonna travel.
And incidentally, used to donot THOUGHT the MISUSE DIVISION is shut after 5PM - your technology division explained that about the telephone - to help you understand how you folks talk there.
Around 1and1 got large from 1988, may drop aswell by continuing this kind of bad connection with they clients.
Possess A dull day
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Not surprisingly, no response.
Today, horror show part two.
Today 6/9,9:00am, i call the "Abuse Department" aka "Billing Department" at 877-206-4253, someone answers, and i ask nicely to be transferred to they abuse department since this is not a billing issue that i'm having, and here is how this conversation went:
Me: After 10 minutes of waiting to be transferred to they abuse department, i ask the person on the phone what takes so long to be transferred?
1and1 employee's answer: we are looking into your account with the abuse agent
Me: i didn't ask you to look into my problems, since never even mention what problem i Need to you, i expected you to place me in touch with your punishment department, I've nothing related to you
1and1 employee's answer: friend, we're considering your consideration with somebody from misuse department
Me: search, i wanna consult with somebody from that department, what is so difficult to become moved over?
1and1 employee's answer: the misuse department cannot take your call however, but we're considering "this" (that we never note to this man actually the main reason of my telephone call) right-now with somebody from misuse department, please be delay...
Another 10 moments go by (20 units complete right now about the telephone)&
Me: which kind of assistance is that this should you cannot move me to another department?
1and1 employee's answer: friend, your consideration continues to be revealed so that as of at this time you are able to access your sites.
Me: aham, therefore fundamentally your payment division is also the misuse division also? How all messed up is the fact that to possess to hold back 16 hours and half an hour for the division to become functional, due to the fact somebody did a silly error recently securing my consideration at4:30pm half an hour before you folks went home...
1and1 employee's answer: friend... Disturbed from the boss
1and1 employee's supervisor: He never stated his title, but before he hold up IN MY OWN ENCOUNTER he explained - I AM THE BOSS BELOW, AND ALSO YOU (ME) ARE BOTHERING OUR CONSULTANT - AND BEAT HE HANG UP THE PHONE.
Today, lent me let you know friend whichever your title is, WASTE YOU to express something similar to this to some client with increased then 6 years of connection.
Therefore, people you function as judge.
According to the hacker, that discover herself, herself conformable enjoying through my sites - that which was looking after formally.
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