I called on 8/31 to ask for instructions on how to change callerid name for one of our company phone lines.
Larry a Windstream technical support rep stated that changing the name could not be done on site and that it would cost $25 and take 5 days to change a name on an existing phone line.
Motivated by the cost factor I logged into our server went to the applicable phone extension and changed the name myself in 15 seconds.
The intended result has been successfully achieved the callerid name was changed without using Windstream.
I do not understand how a company can charge an existing customer fees to get their product working correctly.
Do you not value what kind of experience I have using your product. You are already charging us a monthly fee.
Furthermore, to be dishonest by saying it can't be done on site when I was able to make the change in seconds just illustrates how you feel towards your customers.
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