Searched several price comparison sites i. E Reevoo etc -All listed a canon HV40 camcorder for £510- - pound;10 with a voucher code. This was an extremley good price Expansys site seemed to be international and well laid out. Ordered item giving card details and given a confirmed order number. Yet No delivery-. Several emails sent which were ignored. I then missed the wedding I was to film.in the end I rang the 0845 number and Zoe with french accent and very helpful admitted the site put up a wrong price not including vat I complained that my emails were nore answered and got an unsatisfactory answer that they have 500 a day. However I accepted this mistake-but they made no offer of a compromise but as I stilll needed camcorder urgently for easter and the price was still good at £608.90 including royal mail special delivery. Zoe assured me she would deal with the delivery personally. Or so I was led to believe. A whole day passed and checking my emails-They now were holding the camcorder for despatch - but I had to confirm it was to go to my card address (which I had agreed to with Zoe) irritated at losing another day I responded clearly stating yes card address is fine and quoting my dealings with Zoe. Another day passes (I am working) Another email camcorder still not despatched-As they now want proof of address ie utility bill etc... in all my dealings with many sites I have ordered from I have never been asked this. I am all for security but I was using a debit card which is as good as cash. I have no scanner (a canonscan 9000f is on order) Just gave my old one away.) I am so piffed off with this company and called Alexandria another french girl. To close and delete all my account details. Although polite just tlked over me. I had to repeat my requests 3 times just in case I am charged as i am off to the city to buy one in person albiet a higher price. Close inspection this site appears to put in very low prices to undercut other sites on many products. I believe this is bad practice as you may not actually get the item - But they have calculated that once in their site you may buy other products. Don't touch this company-I can honestly say that when I have a problem it seems to be international companys -see my review of Play.com.
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