I accidentally created a "spin-off" account with AOL but realized it immediately and called to cancel the account. I was told the account was cancelled and that many other customers had been experiencing the same problem.
AOL continued to bill me for the "spin-off" account and when I called to complain, I was told that there was no way the account was being billed because it was closed. I explained that yes, the account was being billed, and I expected a refund.
After over a month of talking to countless customer service and customer care representatives, I finally spoke with a woman who told me that she saw the error, she told me that the computer showed that I did in fact cancel the "spin-off" account the day it was created and it was a "computer glitch" that was causing the continued billing.
She told me that she was very sorry about the error and she personally would make sure the account would not be billed again. She also told me that her supervisor was right there with her ready to approve a refund for the months of service I was incorrectly charged for. When I hung up the phone I was satisfied and assured that all was taken care of and my refund would arrive in 7-10 business days.
Over a month has gone by and still no refund. I have talked to many more people at AOL, but no one can tell me why I have not received my reimbursement. The last person I spoke with informed me that half of my refund was denied, but the other portion should be in my account with 2-3 days. It has been 6 days and nothing.
After reading all of these other complaints, I searched around and found a website for trying to start a class action lawsuit. I have submitted a complaint and encourage anyone reading this to do the same. Maybe together we can get something accomplished. The web site is: www.BigClassAction.com
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