Like millions of people, I bought the Norton software. Only I purchased mine at Office Max. When the software malfunctioned I got no help from the boneheads at Symantec. Their corporate office is staffed with jerks who direct you to a dead-end voice mail.
After several days of trying, I finally spoke with a lady who identified herself as a Symantec employee. She promised a refund if I would send in my Office Max receipt along with the software. Symantec lost that package internally, and I'll never see my $90 again. Turns out the lady who promised the refund is actually a contractor for another company. Ridiculous.
Cutting to the chase...
I phone Office Max and spoke with their head software buyer who said she's received countless complaints about Symantec and their worthless service. My advice to her was to pull all of the Symantec products from the Office Max shelves, and she is seriously considering doing that.
Symantec truly sucks, and I gave them every opportunity to do the right thing. They just suck.
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