I had been a member with At Home since 01/27, which is printed on my membership card & has been on every card that they sent me each year.
I appreciated the savings every year until I tried to buy my usual home renovation quota that I buy every year to justify paying the $180.00 yearly fee. I buy $500.00 worth of gift cards for Home Hardware, Home Depot & Canadian Tire saving 20% which is $300.00. We are still renovating & the savings are very helpful.
This time, due to financial difficulties, I had to put off buying them till the last minute. I phoned on the 26th of Jan., a day before my yearly membership ran out but found out that the reset date is different from my card & that it was actually on the 11th or 12th of January. I tried to explain that there was no way for me to know that & that all I had to go on was what was printed on my card but to no avail.
Over the next week or so I spoke to 2 or 3 managers on the phone & went through 2 email service reps that kept sending me NEW reply emails each time (so there was no continuity) telling me the same thing:
"Our records indicate as your membership started 1/10, your reset date will be around the 11th. I do apologize that your membership cards state the actual billing date your account was first billed, but our system goes by the actual date you first enrolled into the program. I hope this information has been helpful. Please let us know if we may assist you further with this membership."
Finally I got fed up, accepted the bitterness of wasting my time, energy & $180.00 with this company & canceled my membership.
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