We purchased a Canon BJC 5100 printer, along with a computer and monitor. The printer has never worked properly. After untold hours on the phone with Canon, their final response was "we don't know what else to tell you. Best Buy sold us this faulty equipment, and after all the hassle, I tried to contact Best Buy about the problem. I reminded them that I had spent thousands of dollars at Best Buy on 2 computers, a television, VCR, DVD player, an AIWA boom box, and numerous smaller items such as office equipment and printer cartridges. I have a Best Buy credit card as well.
Best Buy would not even acknowledge my e-mail to them, let alone make any sort of offer. I only asked for store credit for this defective printer, nothing else. I am outraged by their lack of customer care.
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