I was directed to Omni Tech Support through the Sony Vaio website so I assumed it was legitimate. BIG MISTAKE! After spending $199 dollars and wasting over 6 hours on-line with several different support techs it was obvious that I'd been had. After the 6th phone call back to their 1-800-966-9940 service number, they didn't even both to answer the phone but just left me on hold for over 30 minutes without ever picking. I am kicking myself for not doing a search on them before I started down this road because they have a pattern of fraud based on the multiple complaints.
I have requested a full refund from them in accordance with the terms and conditions listed on their website. However, I have no expectation that I will receive anything. I also intend to contact Sony and let them know that their website is leading customers to this company. This has definitely turned my opinion of Sony products and I will hesitate before buying another one.
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