Within a few hours of placing an order online, and before they had processed the order, I asked to cancel the model I'd ordered and get a different gun instead. I was told they would need to charge me an extra 10% restocking fee on the first gun before they would sell me the one I wanted — even though they admitted they hadn't yet processed the original order. This was right after I'd already made a prior purchase of a carbine from them just a couple of days before.
They were rude, uncompromising, and completely unprofessional - not to mention shady, since they claimed that at the time of the sale this restocking-fee policy was clearly stated on the site before checkout. It wasn't.
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