I ordered EliteSkin care eye serum and neck cream for $300 based on the website's scientific claims but I received some cheap bottles of the stuff and the pumps didn't work along with the fact that the neck cream had a weird smell that caused an allergy for me. When I complained about the products to Nick Weston, Customer Support, he reviewed the case and "AGREED" to have me send back the products for a refund. I sent the bottles back from Asia via insured express mail which cost me over $50. I have PROOF that the bottles were received and Nick confirmed that they were received and Nick assured me by email that the refund would be made!!! This promise of a refund dates back to May... Subsequently a new customer rep, Phil took over the case; Nick had left the company; and he told me the company would mail me a check! Well that is more than 2 months ago, and after repeated emails inquiring about it, he was too embarrassed to explain other than to say it is what the company told him and he has no control. These guys— EliteSkin based out of Florida, are experienced cons at giving customers the run around; they think if they keep this con game up long enough, you'll give up. For FIVE MONTHS now they've given all types of excuses to not give me my refund— and I'm now fired up to make sure other customers don't get ripped off by such pathetic deceitful people who give internet stores a bad rap.
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