Signed up for a 24-hour one time period in Tokyo, but was charged for 3 "one time" periods. Customer service said I connected 3 devices, when in fact I connected 2 — a laptop and iPhone (didn't know that was against the rules). Would not offer a refund. Explained that I connected my laptop twice within the 24 hour period, but their reports showed it was 3 different devices. The amount in question is small, but this doesn't make me feel confident in their service if their software cannot accurately read a MAC address. Will call the bank and dispute the charges & and never use them again.
0 comments