I had online requested Verizon to install High Speed DSL internet at our home in Tx in Jan. The initial process of purchase got over and Verizon had sent us the modem. But when technician came to our home to switch on internet (since we were unable to do it through instruction CD), I was informed that Grande has contract for our whole society and they will be unable to provide services at that time. Hence I was requested to send back modem. I did that immediately and Vz also received it. But after 4 months I was shocked to see letter from collections that we have $21.64 pending with Verizon, when I enquired with collections they routed me to Verizon, since they didn't have any details. I circled back with Verizon and came to know that it was shipping fees of modem, which I don't need to pay, it was by mistake. They also told to dispute the amount with Verizon as well as with collections. I did the same. I was also informed in case of any issues, I will be informed by mail or certain communications. 3 months passed without any communications but day before yesterday I got the letter from another collections agency asking for same amount on behalf of Verizon. I was so frustrated but still I calmly spoke with my collection agencies (who again routed me to VZ) as well VZ customer services. Talking to customer service for 1 hour, they again finally agreed that it was a glitch and I don't need to pay the amount. But when I asked for written confirmation they routed me to their customer finance department. While Talking to them, I was informed that I have to pay this amount to get out of collections, they said they can't see what customer service has informed me nor any updates saying we don't have to pay anything and unfortunately I was back to zero. I am so frustrated now that I have not used VZ service for an hour but then also due to miscommunication from VZ I have to pay $21 and also have to bear negative mark in my credit score. It's really not the matter of paying some bucks, but it really shows that there is no customer care in VZ. Nobody knows anything, they whole company is like black whole and customers are fools to get attracted by their customer loyalty myths. I would really request my fellow friends to not go to this service provider, who don't even listen to their customers problem.
Solution:
Remove my $21.64 from my account as promised by their customer services and give me in written that I won't be bugged by any collections agency in future. Also remove my negative mark in credit history
I have really had a worst experience with VZ after just ordering the equipment. God knows what is happening to people who are using it. Kams, Plano, TX
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