I purchased from Mazu, and the website clearly stated at the time (Sept. 2002), that both the mentoring AND book was refundable within 365 days, and that in order to get the refund, you simply needed to pass a 10 question test about the book.
In addition, the manual included a written guarantee, stating exactly the same thing, that the cost of both the book and the mentoring would be refunded within a year, as long as I passed a test. There was no mention of a requirement to document how I had used the ideas.
When I tried to return the book, I was refused access to the test, and he stated that after 30 days, I was only eligible for a 50% refund, or I could show how I attempted to use the program for a 100% refund on the book. Additionally, I was told that mentoring was "NO LONGER" refundable, clearly admitting that it used to be that way when I purchased.
This company has no intention of honoring it's own written guarantees. I was told that the terms had changed, and that it was ok under FCC guidelines to alter the terms. They also know that your credit card company will not process charge backs after 60 days, so they feel free to screw you with impunity.
His web site continues to imply a 365 day guarantee, be careful, a VERY unethical company!
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