I too was scammed by this company. I was unable to get the proper help from the BBB. I was unable to get a refund for the $2500 I spent for a $400 computer. They state that you will receive the computer within 3months of continued payments which are deducted from your bank account, even though I asked for the payments not to be deducted until I could review the contract. After 3months, I still didn't receive the computer. They stated that I missed payments.
I went to my bank to get the statements to show the uninterupted payments and was then told I would have to wait another 3months because the information that I sent them was not received.
I mailed it to them and faxed it to them and sent the fax verification but to no avail. After 6months I called to find out when my computer would be mailed and was told that they sent me information that I needed to verify my address and other information that they already had. I never received such information. They stated they would send it to me by express mail.
A few weeks later I still don't have anything. After losing my temper and making other threats, I finally received the packet. Now they state they never got it back from me so now I have to wait until they send it out again. They are still sticking by this bogus no refund policy. I finally recieved the computer after all money was paid and 13 months have passed.
I just phoned today which it has now been 14 1/2 months since this nightmare started and I still don't have the printer or software. Each time I call, I am told it is on backorder and I should have it in about 2weeks. I called today (10/22/03) and was told to call back on 10/27/03 to find out about the status on the printer. I have asked for my money to be returned and I can go and purchase my own printer but... No refund!
I also asked 2weeks ago to speak to a manager or supervisor. Each time I have asked I have been told "He just stepped out. I can leave a message for him to return your call and you can expect a call within 1 to 24 hours." Needless to say the call never came. Please get the word out to everyone you know not to fall for this scam. I always considered myself to be a bright person but I question it now because I fell for this!
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