Our Timewarner online sites was put up on 9/29/10.in those days, I used the marketing that was free Motorola wireless device (spend $99.90 and obtain the entire reimbursement later). Nevertheless, instant link was inadequate and unpredictable. After I'd specialists a few occasions, I had been recommended to make use of reg. Born modem, and was informed to come back the wireless modem to Time-Warner nearby middle, and get wired modem. Consequently, I delivered the wireless device at T.W. Regional service-center on 12/1, and had the bill for this. After of a month, I'venot got any reimbursement to my credit consideration, and so I named Time-Warner to check on the credit standing. The broker explained that I'd have to contact third party company since the wireless device was from third party organization, and so I named third party broadband company to request the credit. A realtor from third party explained they hadn't obtained the wireless device from Time-Warner, so that they weren't ready to provide me the credit. I attempted to send the bill that I'd from Time-Warner after I delivered, however the third party stated that they'dnot require it. I had a need to determine it out Eventually Warner to resolve this issue since Time-Warner (not the Next party broadband organization) got the wireless device from me, and released the bill. I'd attempted a lot of occasions to achieve companies, and finally linked a realtor called Wanda (EX#6151). I described my scenario to her, and he or she needed me to send the return-receipt combined with the charge card record demonstrating the third party required the cash $99.90. I sent immediately, but have not got any solution or credit next. I named Timewarner about fourteen days before to talk to Wanda, but I really couldnot. Alternatively, I talked to a different broker called Ben, and he explained he might abandon a note to Wanda and her boss, so that they might contact one to follow up. Here we go~ No calls from anybody. I named Timewarner again today, and noticed from Jamie who's among boss that Marie may study the Next party organization, and contact me. Nevertheless, I'm unsure if she'll contact me or does just like another unprofessional brokers. Consequently, I'm making the criticism below.
While Timewarner promoted "Free wireless device with fresh agreement", they never stated that wireless device was in the third party. I respected Timewarner, and approved the marketing. Today, Timewarner says towards the client to get hold of the Next party to resolve the issue. Timewarner does not have any reponsibility for this. I'm sure this isn't right, and that I am getting excited about resolve my problem ASAP.
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