Auctionroad is an Internet based business. I paid them $98.70 for their materials and access to their products to get started with my own home based business. Before I paid for the membership I asked them if I would be refunded if I weren't 100% satisfied with their program. I was assured that I would receive a 110% refund if I were not 100% satisfied. So I paid $98.70. Approximately a week later I received a booklet regarding their products and services. After reviewing the materials I felt like the company was a scam so I called Auctionroad on August 1 to request a refund.
The customer service was horrible and I was treated like I was something they stepped in. George (Auctionroad Representative) told me I could not request a refund yet. I needed to call back at a later date. I called several times requesting a refund; each time I called I spoke with a new person, Christopher, Amy, George and Employee #646 just to name a few people I spoke to. Each time I called there was a reason they would not issue a refund. After jumping through hoops and taking a firm stand Auctionroad agreed to issue a refund. I called over and over again to check on the status of my refund.
Everytime I called I was told a different story about why I hadn't received yet and why they hadn't issued the refund. I wrote to the Better Business Bureau hoping to receive help in getting my refund. Auctionroad responded to the BBB claiming they sent me a refund on October 6th. To this day I have not received a refund, I was right, this company is a scam. Please help!
Following are the dates I called to request a full refund:
August 1, August 5, August 8, August 14, August 20, September 4, September 19, September 22, September 24 and October 2. I also mailed two letters via certified returned receipt and faxed 7 requests to Auctionroad.
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