I bought a Dell Computer two years ago. It has never functioned properly. When I tried to return it I waw always referred to technical support, with poor results.
I've contacted the company numerous times by phone and by email. Always the same outcome, the sounds do not work on this computer. The only sound I hear is an annoying beep everytime a dialog box opens, even though I am using the 'no sounds' profile in the control panel.
Finally, I filed a complaint with the BBB, and received a call from Dell to resolve the matter. They sent a new sound card, but as yet I haven't been able to get my point of contact in support to resond for installation. I was promised that this person would either get the sounds fixed or Dell would send a technician to my home. So far, neither of these two scenarios have occurred, though I have left several phone messages for the technician.
Everytime I try to get in touch with another person to handle the matter I get the run-around. Wen I ask for a supervisor, I am told s/he is in a meeting. When I ask for that supervisor's supervisor, I am told they are all in meetings. As for email, whenever I have written to Dell's online support service, a redundant slew of messages arrive in my inbox directing me to read the information sheet on the Dell website.
I own a few computers from different manufacturers. The Dell is the lemon. All the others have been reliable.
0 comments