I registered for that top-level of support from WildBlue Communications in June. Since May of the year my support continues to be irregular at-best, as well as for lengthy stretches of period hasbeen totally non existent.
I called to stop my consideration in July, and was requested to provide them an opportunity to correct the issue. They planned something phone and also the specialist was sent within 14 days — using the wrong component. I had been informed it'd consider 2 times for that proper component to reach. It's today Nov, and also the specialist nevertheless hasn't obtained the right component.
For 4 weeks today, I've been shuttled backwards and forwards between specialist, dsi, and WildBlue tech support team and customer support. Everybody points fingers at everyone.
At-one place, I had been provided a good offer of spending just $39.95 per month rather than the $79.95 I spend till they solve the problem. Exactly what a offer! $40 for no service in the place of $80 for no support
December 8th, I approached WildBlue to need a reimbursement and stop my support. I had been used in a person support expert within the corporate office, E. Gregory, who assured me he'd look after the issue by 12/12/08. He more assured me that I'd get a telephone call from him no later than very first thing each morning of 12/9/08 having a position update. I've received no-call. I've named the amount he offered me EVERYDAY, but get his voice-mail, and he doesn't return my telephone calls.
More, you-can't achieve the professionals at WildBlue. You will find no telephone numbers or mail details readily available for anybody except their call-center workers who, clearly, don't possess the expert or capability to tackle customer support problems of the degree. To create things worse, they cannot actually provide you with contact info for anybody who may be ready to assist, but merely send you back again to the web site providing you with just the telephone number towards the callcenter.
Should you, or anybody you understand is considering WildBlue for the online sites, WORK do not go to some other service company.
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