I ordered DSL Oct. 9. Website guaranteed a speed of 3.0 meg. I paid $48.55. The modem came later and never worked. Tech support said they would send a tech out and it would cost over $60 to check my line. Then said I live too far so my speed would not be over 1.5 meg. Oct. 16th I cancelled. They said they are charging me for days that the service was on because I didn't want to pay a tech to come out and check my lines in my residence.
I returned the modem at a cost of $8.20
I filed a dispute with Mastercard and was refunded $48.55 on Oct. 29.
That day DSLExtreme had refunded $27.84. So they didn't pay me the $20.71 difference.
Dec. 1st-they again take $48.55 from my bank account.
They sent me a collection letter saying I owed $73.55. I called them. I was told I must pay a $25 Recovery Fee for the $48.55 that they took from me on Dec. 1st.
They won't clear my closed account or remove me from collection now.
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