I ordered some USB thumb drives with logos on two sides. Their "proof" consisted of a PDF with my logo pasted in... Not a real proof. They said it was only for positioning. I approved the proof, but since it wasn't a real proof representing my real logo, I asked if it was going to be readable after printing. Before they responded, I sent a slightly larger logo and said use the new one instead in the same position and start the order. They then asked for another proof approval, which I gave them on the 13th of the month.
That same day they sent an invoice with an extra $25 for the "second proof". (Originally, there were supposed to be no set-up charges. I did not object as it was only $25 out of about $1200, but I felt it was cheesy, given the poor effort they expended.) The invoice clearly stated the agreed shipment date (26th) plus the a $65 fee for express 2-day shipping so I would have them by deadline, the 28th. The invoice had Scott's initials. Adam asked for my approval of the terms in the invoice, which I gave him as it made my deadline.
A problem here was the number of people they had handling this order. There were 3 people involved and the left hand did not know what the right hand was doing.
On the 23rd, I followed up to make sure they were shipping on the 26th. At that point I was told they could not ship on the 26th because they did not receive proof approval until the 13th. (Keep in mind, they agreed to the ship date after receiving proof approval on the 13th.) They said I had not paid for express shipping so there was no way they could meet that date. (But I had paid for UPS express 2-day shipping!) Scott told me there was no communication that indicated RELYmedia had agreed to a 26th ship date. (But it was on the invoice with Scott's initials!) Scott told me they could ship on the 26th or 27th, but it would cost an additional $100. I sent Scott a copy of the invoice and told him to get the product to me on the 28th as agreed.
Adam called on the 27th and said there was no way they could have shipped on the 26th or 27th. Huh?
At this point I canceled the order. They have charged some minor charges to my credit card and I have to put a stop payment order on the check.
These guys are totally disorganized, they consistently provided misinformation, and, ultimately, could not meet the obligations that they put in writing. To top it all off, they tried to blame their problems on me because they claim I should have known the invoice was wrong!
Avoid these guys like the plague! They cannot deliver and they try to nickel-and-dime you into a higher price.
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