I cancelled my account with aol after 1 1/2 years with them, or at least I tried to cancel my account in October of I was put on the phone with a woman who said she could cancel my account after over an hour of being transferred from department to department, I said I want to cancel my account and she asked me why, I stated I was getting a cable modem,
The woman insisted I would still have to have an isp, I told her the only thing I would need an ISP for is e-mail, but my Cable company provides e-mail so I was ok. She said that it is unlikely that they do this and argued with me,
I said "Mam I would just like to cancel my account" she said that she would cancel it after I listened to her, she offered me free service for 2 months, I told her I was not interested, she continued with more offers. I then said "Mam I no longer wish to discuss anything but the cancellation of my account" She said and I quote "I will not cancel your account until after you listen to me and I am done talking" I got pretty upset after she said this and told her I wasn't listening to her anymore all I wanted was my account cancelled in which she replied if your not going to listen then im not canceling your account and hung up on me.
I called back 3 times and got the same response with the hang up from 3 more different people, the 4th time I was told the account was cancelled,
The next month AOL took money out of my account, or tried, they overdrew my account, 2 days later they tried again, again overdrawing it, I found out about it after the 2nd one. I called aol and they said my account was never cancelled, I cancelled it again, the next month they tried to take money out again. Over drawing for the 3rd time, a week later they over drew it again in total they overdrew my account 5 times and $25 a pop that's 125 luckily my bank worked with me and reversed all the charges after I filed a paper with them stating that I did not authorize these deductions.
NOW aol is calling my home threatening to turn it over to a collection agency and put it on my credit report.
AOL is a dishonest company that refuses to cancel their members accounts and will just keep taking money out of there accounts because some people don't notice, they figure if half the people don't notice then we've just made a fortune, I had a friend who had money taken out of his account for over a year after he cancelled his account. He was refunded 1 month and was told it was his own fault for not following the correct procedure for cancellation, even though he e-mailed it to them and called them afterwards to verify and was told it was cancelled.
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