Ordered blinds online on Saturday night with "one business day" production. I could not find how to order 3/4" returns on the valances so I called the "company". He stated oh you just send us an email with your order# to the [email protected] email address which I did requesting the returns and asked to downgrade the valance to the cheaper one as I am trying to match existing valances in the house which matched perfectly. I wanted to know what the differemce in price would be as every other online retailer charges $2 - $3 more for that change (no problem) and said if you can't do that then DO NOT send the blinds I would go elsewhere and be satisfied. They sent me a reply on Sunday night at 9:45pm stating that they updated the order and sent me a new invoice and then slipped this little comment in "The Priority Faux wood valance is only included with same products. The valances included with your order are the Premium Faux Wood design." I replied back is it the same design, if not cancel the order. I received nothing back and called Monday morning only to find out that my blinds were "in production" and could not be changed or canceled.
SHAM! I called my credit card company today explained to them the situation and they have no problem refunding my money and adding this company to their watch list for other fraudulent dealings!
I called the company spoke to an Elijah (who I swear is the same guy answering the phone all of the time-like he is running this scam out of his apartment) and told him to cancel the order. He of course told me that I needed to read the fine print and that the order could not be cancelled/changed-too bad. I explained to him that they could ship the blinds all they want I will refuse them through UPS and they will be sent back to them. He just repeated himself and was in no way helpful. Stay away from this company!!
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