Here is what I purchased. My HP laptop came preinstalled with Cyberlink software and I went to do the update. I paid for the following purchases below, TAKE note - Extended download service and BACKUP CD. I have not been successful in downloading, CD arrived with errors ON trying to install it. Cyberlink and Digital River are saying that they stand firm on not reimbursing me after 30 days, even though I had to request the CD that took time to get here, as I Wasn't successful in downloading the files with their link.
DVD Suite Gold upgrade
Extended Download Service
BackUp CD
Beginning
Thank you for ordering from CyberLink Corp.US on June 13. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Cyberlink Corp on your credit card billing statement.
06-23 20:50: 10.077 ME TO THEM
I have 2 issues. The first is following the link I was sent to download/check status, etc. I follow the links and it says I DIDN'T make a purchase. Second I have not received the CD that I purchased and I cannot check the status of it as it says I didn't purchase it. I did and I would like some idea of what is going on?
Thank you! See purchase e-mail below.
Email came from Date: Sat, 13 Jun 13:54: 48 -0500
From: cyberlink.Us. [email protected]
To: [email protected]
Subject: CyberLink Corp.US Order confirmation for order #8595962xxx
Dear xxxx,
Thank you for ordering from CyberLink Corp.US on June 13. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Cyberlink Corp on your credit card billing statement.
Your Order and Billing Information
Order Number: 8595962xxx | Order Date: June 13 1:54: 18 PM CDT
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THEIR REPLY
vCSaba Reply 06-24 04:16: 21.047
Dear xxxxx,
Thank you for contacting CyberLink Technical Support.
Regarding your issue, we suggest you to install the complete suite on your computer and do not install the individual softwares one by one.
Reset your display settings, screen area to 1024 x 768 or 1280 x 1024, color depth to 16 bit and monitor refresh rate to 60 HZ.
(1) Start Windows in Selective Startup mode.
A. Click on Start.
B. Click on Run.
C. Type msconfig and click on OK.
D. A System Configuration Utility window will come up.
E. On General tab, select Selective Startup.
F. Uncheck "Load Startup Items".
G. Click on Apply.
H. Click on OK.
I. Click on Close.
J. It will ask you to restart your computer. Click on "Restart".
(2) We request you to please follow the link given below to install the CDS 6 bundle version for Desktop.
Ftp://156:3QIXQKT0@ftp. Gocyberlink.com/CDS/HP/6/NB/CDS6_bundle_HP_NB_CDS081210-01. Xxxxxxx
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