I am infuriated with this company and how they do business. Not only do I find it incredibly annoying and outragous that you can't get a customer or tech rep from the USA, in fact, you can only get them from every other freakin country but ours... You can't understand a word they are saying... It's a DISGRACE!
On to what happened to me. We have a Compaq laptop and in the last month something has happened to (we think) the AC adapter which is what gives the laptop power. You have to hold the wire a certain way for it to recieve power. Now this laptop is still covered under warranty (so why it's having probs this early in the game is bad enough) but now on top of this Piece Of Crap my boyfriend and I have to deal with shysty MotherF&@%ers overseas with this horrible company.
On July 8th we called tech support to troubleshoot our issue and came to the conclusion that it is most likely the AC adapter and were told that a new one would be sent to us under warranty and when we recieved it we should send back the defective one. Ok sounds good. Now both my boyfriend and I are busy and we DO NOT work for HP, nor do we get paid to follow up and make sure that those idiots are doing their jobs... So we assume that this is taken care of and should recieve our adapter soon. Now we are 3 weeks later and still no adapter.
So he calls their tech support only to find out from that foriegn no good (you know what) that no, nothing has been sent out for you. So now my bf is really mad and says he wants to talk to a supervisor, only to be told that he cannot and won't be transferred to one. So now I get on my phone and start calling bc F*K if this is going to happen. I finally get a supervisor, one I can barely understand (shocker there), and of course there is no reason he can give me as to why nothing was sent to us, but that he will take care of it right away. Ok now we are getting somewhere. As he is about to put the order through he tells me he needs a credit card as collateral... MIND YOU, the last time we called nobody asks for a credit card. And here's where the crap reallly takes a weird turn.
My bf has now hung up with tech support and is on the phone with customer support hoping to talk to a supervisor who can help him with everything, including the horrible support he just recieved, when he's told that #1 we sent an AC adapter to you and #2 we also sent you a new hard drive as well. Now here's the fishy part... We had only ever called HP once... (july 8th) yet the hard drive was sent before this... And we never ASKED for a new hard drive... And the AC adapter was also sent to us... But both these items that were suppossedly sent to us WERE NOT SENT TO OUR ADDRESSES BUT TO SOMEONE ELES' and accepted and signed for. So something is fishy like FRAUD!!!
So now my boyfriend once again waits around for someone to talk to to have our adapter sent to us to be told (like me) that they need his credit card info. Now he's ready to fly to bangladesh or what have you to strangle these guys, and he tells them no you are not having my info bc I DONT TRUST YOU after you are sending parts to other addresses under my name and he asks "WHAY DO YOU NEED MY INFO NOW BUT YOU DIDN'T NEED IT THE LAST TIME I CALLED?" They proceed to tell him that company policy has changed in the last 3 weeks. He tells them that the case number is from July 8th and that he really doesnt give a flying crap about what has changed bc had they done their jobs correctly the first time, this wouldnt even be an issue.
We just wrote an email to the CEO telling him of this. I have located online their Corporate offices number to call first thing in the morning, as well as, case managers numbers and extentions, and trust me HP... I've got all the time in the world to call and email and continue until I get answers and my problem fixed. I will be calling the BBB and the FTC tomorrow and if nobody can help me I will call whomever I need to call to report fraud as well.
How can a company put their trust into other countries to fix problems with their consumers, who lets face it, if we didn't buy from you you wouldnt be here... Who can't speak english is beyond me.
Is their policy?
"we will screw you, rip you off, and shove it so far up your a* that you can spit it out for breakfast."
I will continue to post as new things develope and if I need to go to media I will... Anyone eles who would like to join me that has been screwed, please contact me. We are the only ones who can change this!
Bonnie
butler, New Jersey
U.S.A.
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