Complaint / Review
MSN
Billed seven months after cancelling free trial

In the first part of October, I signed up for a free trial with MSN via the internet. In the last week of October, I sent a cancellation notice and received an acknowledgment of this cancellation stating that the cancellation was confirmed by MSN, with dates, initials, etc. (I saved this info in a special folder.)

On May 5, MSN billed my debit bank account $21.95. The actual billing info said: Microsoft Online Svcs bill. Ms.net WA. I disputed the claim and finally got my money back temporarily. I have tried to email MSN but can't do it. I have tried to go into MSN with the confirmation of cancellation, but the site moved, no such address, etc. I kept AOL online all the time.

MSN decided to bill me 7 months later for something I never used. Their advertisement says you can cancel anytime before the trial period is over and never be billed. I cancelled right away and was billed "down the road" 7 months later for what? I had to cancel my old AOL account, take my debit # off the computer, and change credit cards, all because of a company that can't get its billing right. Now I know why others switch back or go to another company.