I recently noticed a charge on one of my emergency credit cards from a company called UOL* Juno Online for $9.95. I had no idea who they are or what they did so I called my credit card company and they told me I had to try and take care of it with them first and if I wanted to could file a fraud report to have this investigated.
When I finally got a hold of customer service they kept asking for my credit card number which I was reluctant to give because I felt they should at least be able to show I'm in the system by name, city, state and phone number. After all, they have been charging me $9.95 a month, it should show something. They could not find any information on me so I asked to speak to a supervisor.
He wasn't much help either but, I reluctantly gave him the credit card number, he looked it up and said yes, you have been charged $9.95 a month since July 5. WHAT! I asked what the name on the account was and he said it just had some ransom letters for the name and address. I asked, they account show any activity and his response was no activity since July.
Okay, here a company has been charging me almost $10 a month for about 10 months. From what I've read there are many many others who are also being charged for something they never signed up for and many have never heard of.
I have 2 credit cards which I only use for smaller purchases, this being one of them and I pay them off every month. I pay the full amount without really looking at the breakdown because I know approximately how much I've spent that month so the $9.95 that was snuck in was easily missed.
I'm sure I'm not the only one who does this because I've read where many have discovered they've been charged for months before they realized what was happening. I don't know why I happened to look at the breakdown this time, but I was shocked to see it.
I'm not sure what my CC company is going to do about this, but here is my big concern. Who is going to stop these people from doing this. Personally, this sounds like an inside job because think about this. They don't have a product they are selling which you can touch or hold. Why would someone who has stolen your CC information choose an IP service and never use it. It doesn't make any sense to me.
The point is, some thing needs to done about this because I have never heard of them, been to their website except while looking into this fraud but some how they got my credit card information. If so many people are complaining and reporting this, why are they still in business?
What is everyone else doing about what has happened to them regarding this situation besides telling their CC company and them to stop charging their card. I'd like to find out how to go after this company and hopefully shut them down for unethical practices. There is something fishy going on and there has to be a way to stop them from doing this to others. Well, I'll post what happens with my CC company and what they plan on doing about it.
Jim
North Hollywood, California
U.S.A.
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