In August I decided to bundle my phone, internet, and cable (satellite) services. I called Verizon and spoke to a representative who quoted me a price of $101 plus taxes and fees for the services that I requested. The total bill would be around $125 per month. I told him in no uncertain terms that I wasn't willing to go higher than that, and he readily agreed. Red flag #1 should have been when he told me that Verizon policy didn't allow him to send me our agreement in writing. He stated that the call was recorded and would serve as proof of our agreement. I agreed to the terms quoted and got set up with the bundle.
Long story shot, here I am 9 months, dozens of phone calls, and 2 Better Business Bureau complaints later, and my monthly bill is still close to $20 per month higher than I agreed to. I have been told that the original representative must have misquoted the amount, but they claim to have no means to verify my story. Apparently calls are only recorded as convenient for them. Verizon's Customer Advocacy unit refused to return my calls now, and my letters go unanswered. It is quite obvious that the sales reps get a commission for each sale, and since the terms aren't written they are given the green light to lie and cheat as required.
How can a verbal agreement be binding if the terms are disputed, and have been since day 1? I have paid the disputed amount every month in order to prevent damage to my credit. I am demanding a reduction in rate, credit for my overpayments, and compensatory services for my trouble. So far I am talking to the wall.in case you're wondering why I don't just cancel service - I am locked into an 18 month contract.
Does anyone know of a good class action attorney who would be interested in looking into this system? I will not give up until things are corrected to my liking.
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