I had ordered two magic jacks last year and neither one of them worked. I tried everything to get a hold of someone from that company including calling directory assistance and came up with nothing and when you called the number all it did was want you to order another magic jack. There was never a prompt to talk to someone personally. On the day before my 30 days was up I called my bank and complained.
The bank informed me that they charged my account two days after calling; they didn't even wait until the 30 days was up plus they charged me another fee. I let my bank handle it, they credited my account then they went after them and my bank got their money back within a few days after I reported them. If you have a good bank that enforces issues like this, then my advice is to let them handle it. My bank even told me I wasn't the only one who had complained to them about magic jack.
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