I purchased a traffic exchange script via e-topbiz sometime back. Only half of the script worked. I e-mailed their support team who insisted that the scripts work and they wanted to charge me extra for support services. I am very skilled in PHP and was able to clearly outline the problem. After outlining the problem in the 2nd e-mail, I did not receive a response back. I did some searching in Google for the company and noticed that many of their scripts are subject to SQL Injection Vulnerabilities. I e-mailed them to find out what they were doing with these problems prior to purchasing any other scripts. They insisted that none of their scripts were subject to this problem. I then e-mailed specific examples and they said they would look into the issue. Now, about 1 year has passed and I have yet to receive a response and will not be purchasing any other scripts from them. Already lost money on the 1 script I purchased.
Keep in mind that their scripts are priced very low so I guess you get what you pay for. Prior to submitting this report, I did some more Google searching on the company. I found one web forum that talked about users buying scripts from this company then they suspected that the company itself was hacking their sites after the script was installed. I do not believe this is true. Considering the amount of exposed SQL injection vulnerabilities that have been located and exposed on may web pages, I believe that these sites were hacked by people that located the same pages that I did when doing Google Searches. One example I found was on a script that they sell called ViralDX. There is a vulnerability that allows you to expose the admin user name and password for this script. I found a site using this script and ran the example exposed on a website and was able to obtain the admin user name and password for the site in about 1 min.
This forum that I found also shows some examples of responses you receive when e-mailing their support team requesting a refund. Here are the 2 that I found posted by the admin of the forum. He was first quick to defend e-topbiz until the user posting the complaint provided some examples. The user did not post examples so the owner of the forum decided to buy a script himself, report a problem and request a refund. Here is the response he got:
Quote:
I will hapily * you in that stupid arrogant head
Here is another about a from their support team to a user that had problems with their unlock key:
Hi!
1) Stop threatening without a reason, once more and you will get into trouble
2) Unlock key is explained on our FAQ page, have you checked it?
Regards,
Goran
To which I emailed him back and said again that if I didn't get what I paid for I would contact Paypal, and then I got this email:
You can contact Paypal right now, I told you to behave yourself, but it seems that you having fun harrasing me. And this is OK, only problem is that this will probably cost you.
Regards,
Goran
Anyway, like I said earlier, I guess you get what you pay for but any responses like this that you get from a companies support team are totally unacceptable and unprofessional. Also, note that the last example is from Goran who is supposedly the owner of the company.
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