In January of my wife and I went to this Rent a Center in Salt Lake to purchase a laptop computer. I met Michael Johnson. He was a very nice person, and explained the program to my wife and I.
We decided to purchase a new laptop and take advantage of their 90 days same as cash program.
A month, the "new" laptop Michael Johnson sold us no longer worked. We went back in and they exchanged the laptop without incident. This was another "new" laptop and their 90 days same as cash renewed with the delivery of the exchanged laptop. This new laptop lasted us a little over 2 months, and the same issue occurred. We went in again to exchange the laptop and again got a "new" laptop computer. Again the 90 days same as cash renewed.
Two months later, this computer also failed. At this time, we're extremely upset, so Michael offered to upgrade my existing laptop. This computer worked. The adjusted 90 day same as cash was for November 30th. The original amount of the contract was for a little over $1,200 By November 30th, I had paid just a little bit over $1,700. I contacted Michael Johnson and told him that had satisfied the total amount, and had actually over paid by $500. He stated that I STILL owed them $1,800 in addition to the $1,700 that I had already paid. So in total, I was to pay $3,500 to Rent a Center for a laptop computer that BRAND NEW retails for $499??
To add insult to injury, Michael Johnson told me initially that ALL of the payments we had made would still apply to the final laptop that works. Come to find out that $295 of what I had paid previously didn't actually did NOT apply to the upgraded model. When I confronted Michael Johnson about this he blatantly denied ever saying that, so fine, I'll take his word for it, and then I only paid 205 MORE than I was contracted for by the final due date of November 30th.
Throughout the course of this experience I came to learn that all but the last of the computers that I had were used, and repossessed which is why they didn't work in the first place. NONE of them, save it for the last one were actually new.
This organization is horrid.
I called Customer Service 3 weeks ago, and left them a message to call me back, they never did.
Michael Johnson called me to tell me that I would be guilty of a FELONY THEFT if I didn't pay them the $1,800 ASAP. Threatened me with throwing me in jail, and thensome.
Now that the court papers are filed, I finally reach national customer service, and they can't talk to me because court papers have been filed. So fine, I'll be logging complaints with every source I can get my hands, on and I'm calling the news.
MikeNSL, Utah
U.S.A.
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