We decide to use Multacom as our hosting company. We set up 6 servers there and started. After around 3 months, we received fantasy bills that were doubling the monthly fees on which we agreed. The explanation given by Multacom guy, Kia, was that we had picks of bandwidth consumption. We did not argue and pay for the additional invoice that had not been supported with proof of extra consumption to us.
We then decided to move to another company that would be more professional and would not charge us in such manner. We sent a tech guy to get the servers we had at Multacom site. For a mysterious reason, he was not able to take the all of our equipment. It seems that Multacom representative refuse to let all the hardware go.
We were so busy to do this move and serve our client very smoothly that we did not contact Multacom right away to get the rest of our hardware and software. Multacom sent us a bill that we still owed them $500. We agreed to pay such bill against the full restitution of both our hardware and software. We have left there 4 servers and 1 switch. Now Multacom wants more money and refuse to give us all of our hardware and software. They only agreed to give us back 2 out of the 4 servers and the switch.
They are taking hostage our hardware and they even told us that they did not know if they had not sold one of our servers while they are using the rest for their own clients!
This is purely a scam from Multacom in order to grab free software and hardware! Is the reason for such conduct that they cannot afford to buy such equipment?
Do not even think to use multacom are your hosting company, it will end up as problem for you.
We sent them a notice at the beginning of January which they did not have the courtesy to respond to. We send them a certified mail in February and will proceed with filing a lawsuit if they do not come to reason.
If you have the same type of experience with this company, contact me as we can file a class action instead of a single suit. If you have a bad experience with them, please file claims with all the scam websites, the Better Business Bureau, and all other organization you know of. We cannot continue to have such company on the market.
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