In my opinion to deal with Dell is a nightmare. At least after they have your money that is. They are all well and good when it comes to placing an order for you. They just can't wait to get their greedy hands on your dollars. I would like to first point out that I am a Dell Prefered Account Holder. What does that mean for me? Absolutely nothing! Except I have to continue to pay them their money for a product that I am not satisfied with. Now to get down to details. I purchased a new Dell Inspiron 1525 Laptop Computer on November 18. As well as several other items.
I received my computer shipment on November 26. I later received the rest of my items in December. That was acceptable to me. I mean what the heck it was the hollidays. So no problem. I have had my computer a little over a month now. I have decided that I really am not satisfied with it. It is not meeting my needs after all. I have had some technical issues as well. I contacted Dell Customer Service.
I spent several hours being passed to this person in this department, to another person in another department and so forth. I even was on the phone with a sales representative only to be put on hold. She never picked back up the line and I was later disconnected. I guess because I was hanging on what seemed like forever. At least a good 30 minutes or more. I did not realize at the time that Dells return policy is only 21 days from purchase date. Nevermind after the shipdate but the purchase date. That was according to one of the representatives that I spoke with. I mean it's not like I was expecting something for nothing. I was even willing to pay them a little extra for another computer.
Actually the computer that I was talking about with the sales lady was going to be $3.00 cheaper. It was a better computer but less expensive. When I finally was able to speak with someone back in Customer Support regarding a CRA which stands for Customer Return Authorization, which the sales lady told me about. Basically they said it's too late and I am stuck with something that I am not happy with. However if I wanted to purchase another computer I could do that. I always thought that most credit companies have a longer return policy. No not Dell.
In my opinion their policy is not what is best for customer satisfaction... With business practices like this, it is apparent to me they don't care about their customers but the almighty dollar. That's Corporate America for you! I do take responciblity for not reading the return policy sooner. Had I received an invoice or packing slip making me away of that I would have taken that into consideration and taken action promptly.
Oh! By the way, I still have not receive a invoice or packing slip for my shipment to this day. As for their credit practices they convienantly sent my first statement bill to the wrong address. Had I not called them on the phone to check on the bill, I guess it would have made my credit promotion void. Still haven't received that bill. However I did make the payment, so they did not get to screw me on that as well.
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