The highspeed net was not operating one-night and so I chose to contact Comcast. At-one stage it requested me to key in my 10-digit telephone number and so I did Also It repeated each quantity I entered and questioned me to confirm and so I pushed 1 to confirm enjoy it stated however it claims my amount is invalid (afterwards I'd make use of the online chat assistance with comcast and also the individual examined and established the amount I entered was the amount associated with my consideration, that we already understood.
The 1800 point was difficult to understand since no real matter what I did so it got me back again to a prior phase although I ultimately got to an individual.
I told them about my issue plus they did not understand what to do this they redirected me to tech support team. This person gets about the telephone and examines from his finish and he sees an issue. As heis looking at the issue heis stating anything heis performing within the telephone (including instructions) therefore fundamentally I keep asking him if heis speaking with me or not, which he wasn't. After being about the telephone for around half an hour he claims he is likely to go as much as the following stage. He asks if Iam likely to be sleeping by 11pm EST and I-say I'm going to be up overdue and he claims that they can contact me back someday before 11PM EST. I say ok and appreciate him despite the fact that he could not do something.
I am up overdue and it is currently 12AM and I-donot get a phone back from Comcast and I choose to contact them back (needed to understand through the telephone providers again) and I could get ahold of someone else except this time around they resolved the issue in about five minutes.
Their support is sporadic as well as their customer support is horrible. It is just like youare turning a cash and brains means obtaining a specialist who really understands the things theyare performing and tails means you get somebody who requires a very long time to obtain practically nothing done
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