NEW 9800 from HP
9/25 Received (about)
Model # C8165AL
SN MY7B22Z05C
STOPPED WORKING 12/13/08
12/16/08 Apparently as of this date HP didn't even know I have this printer.
Commercial Center 888 943 8476
Called HP @ 12:50 PM EST. Louie answered the phone. He is reviewing case # 3604211767 to see when it was escalated and why no one has called back. He came back and said he is trying to find out why the call from the engineering department has not been made to me. He said he will put me on hold for 2 to 3 more minutes. I was on hold for 3 minutes. He is contacting the engineering dept and see if they can talk to me right now (I was told originally they had no phone contact). Placed on hold again for 4 minutes. He is still waiting on their response and placed me on hold again for 4 minutes. He placed me on hold again for 3 minutes, so he could find out if he could give me the email address of the supervisor to the engineering department, where this was suppose to have been escalated. He is emailing asking for assistance to have them call me within 24 hours. Louie will call me back himself personally nlt 13:40 12/17/08. Total length of the call was 45 minutes.
12/16/08 3:45 PM, Leo Simha from HP called, and reluctantly I went thru the test again. Then he wanted to know what weight paper we used. He declared there was no chance of a refund. This call lasted 48 minutes. He is going to call back in an hour.
12/16/08 Leo Simha did call back and I once again went thru all the test they requested. Leo attempted to tell me what a great printer this is. I said ok, let me get this straight, then you have selected me to send only bad printers to. He is going to have to investigate this problem and I suggested they should have checked out the other 2 printers I returned for the same reason. All he wanted to do was tell me he would call me back tomorrow (12/17/08). I said all I want is a refund now, I am totally disgusted with HP and I feel they all lie.
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