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I paid off my auto loan with you on 3/1/06. It is now 4/27/06 and I still do not have the title to my vehicle. I called on 3/20/06 and was told that they would send an email to the title department and to call back on 3/23. I called back and they said they don't know what happened so they will put through a return call request.
Having heard from no one, I called back on 3/27 and was put through to the title dept and was on hold for 37 minutes with no answer. I called back on 4/3 and was told that there was no answer to the email sent to the title department so someone would call me back.
No one called me back, so I called again on 4/10 and was again put on hold for 24 minutes. I called back on 4/20 and was on hold for 34 minutes. I called back on 4/24 and was told that the title department was very busy so I would just have to hold. I spoke to asupervisor the next day on 4/25 and told him of this horrible service and then he just put me back on hold for another 18 minutes!
This is absolutely unacceptable. It has been 41 business days since I paid my car off. My husbands car title (through another comapny) arrived 6 business days after I paid it off. Your company has the WORST customer service I have ever experienced. I want my title NOW or you will be hearing from my lawyer.
Sincerely
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