We have been billed 2 consecutive months for a charge that we didn't authorize. We are in the process of attempting to get our monies back through or bank. When I called I rarely got through, usually a busy signal. Then I went on a circuitous automated loop. Once I thought I would get to speak to a customer service representative, but alas, I was told to leave my name & phone number. The message holder was full. Only time I actually got close to someone.
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