Bought a lap top in the beginning of 2008. Was suppose to get a 200.00 rebate but the techs in the Fire Dog dept. Thru carton out when programing the lap top. Therefore I had no UPC to claim rebate. Went into store over a dozen times not to mention the several phone calls that were made. Was told each and every time I would get my rebate, that Circut City would get UPC from another carton and I would receive a phone call as to status of my getting the rebate. I have yet to receive 1 phone call much less my rebate.
The purchase of the lap top along with added work from Fire Dog cost over 1,000.00 dollars - then add the 200.00 - totaling 1,200 dollars. Not even the consideration of a "promised" phone call.
Yesterday, 12/08/08 I received a coupon form Circut City that is valid thru 11/25/08. A lot of good this would do!
Circut City is in dire straights - financially. They deserve to be in this situation for ripping faithfull and good customers off.
Even their mail isn't up dated.
The Torrance, CA store needs vast improvement with their customer relations - they lack skills and integrity. Seems all they know how to do is "pass the buck" and lie with llittle or no intentions of helping their customer base, with the only ability of "lying and ripping off", with no intentions of helping much less resloving a situation in favor oof customer. At the risk of not having to admit they are in fact the problem of making the mistake, which in my case was throwing out a UPC which was worth 200.00 and the amount spent in time and gas milage to to end up with zero satisfaction and rebate!
By the way, when trying too call corporate - circuts are always and continually busy - no one offers to take your name and number.
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