On of my clients I do computer Tech support for their business got a Xbox 360 From Buy.com that was a rectified it last 24 hours and they were told to returned for repair and was lost for a month by Buy.com repair center.
They got it back still not working I was asked to looked into this problem and make calls for them I called Buy.com to report the Xbox problem was it was defective and had the 'Red Ring of Death' that a major Xbox units suffer from. I was told to cam Microsoft as Buy. Come would not take the Xbox back or re-sent it for repair.
We did Microsoft and sent it in and it was returned un-fixed as they said it was tamper with and was not repairable by them but would not give more info as to how it was tamper with I called Microsoft to demand they repair it they said they would looked deeper into why their repair center said the Xbox tamper with and if a repairs could still be done. Nothing from them
I called the Buy.com support line for the second time and was told there was nothing that could be done so my clients now have a $260 paper weight. I tried one more time and found and called the corporate main office and talked to the Gate keeper on my clients problems with their order I was connected to a woman name Jamie she said the were sorry and that my client was to get a full refund and a shipping label was being sent out and we would send the Xbox back...
This was week and a half ago and there has been not label no sign of a refund of my client's money and no contact from buy.com. They now have a Xbox that is not working no one wants to take back and is nothing more than a $260 paper weight. Buy.com has failed to do the rigth thing and should not be seen as some place to buy from if they can not do the right thing when an item comes up DOA and there has been not uses of that item from day one.
They would not give any on a 14 day return when the item it self had gone to repairs and was gone for a whole month and a bit more and still cameback dead. As far as I see it Buy.com will no longer get my or anyone one I knows money.
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