I am a consumer of wildblue internet satellite dish, and they have slowed my speed down saying I have exceeded their ban with down load. Everyone in there employment that I have spoken to tells me something different, I called them to let them know that the free anti virus they installed was doing as many as 40 plus down loads on some days and asked them for a detailed list of the so called down loads that they say I have done,
They told me they do not keep a list of them that they have a company monitor the volume only, they have a meter on there home page that is suppose to help you monitor your usage, I believe this doesn't keep accurate readings and have told them that the reading has changed when I refresh it and it is not suppose to., I am paying for their most expensive package, $70.00 per month,
I started out with there value pac and because they kept telling me my speed was going to be reduced because of band with usage, I upgraded to there middle package and then to there highest. All within a week. Now they have slowed me down and denied my connection between 5 and abt. 10:45 pm. And some days not at all.
I pay for this access and can not use it. Is this legal? I am on Disability and have a limited income and they say if I cancel I will have to pay the remainder of my contract [23months] times 15.. They lie to you out right and do not uphold what they tell you before you buy their service. Before I signed anything I asked them about all the things I do on line and they told me that none of them would be a problem.
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