I've followed every single instruction from Worldwiderebates.com to the letter, sent them all necessary documentation, and provided them with all of the pertinent information on multiple occasions. It's been over one year since my initial application and still, I cannot get them to send me the $35.00 worth of rebates that I am due.
As can be seen in the E-Mails below, they are really not doing anything to help me at this point, they're simply stalling and refusing to provide me with a direct point of contact. At this point, I will continue to pursue this, until they give in.
Original Message
From: Mike
Sent: Oct 27 12:56: 37 AM
Subject: RE: Rebate status? (#8796-101666102-1596)
It is now almost one year since i initiallly applied for these two rebates. There have been 15 e-mails sent back & forth, and i still have not received them. This is my third request for you to provide me with the phone number and contact name for a supervisor who is able to solve this issue. I want to contact that supervisor myself, directly. Please give me that information.
Original Message
Date: Thu, 18 Sep 2008 07:42: 08 -0700
From: customerservice@help. Worldwiderebates.com
Subject: RE: Rebate status? (#8796-101666102-1596)
Forwarded for reissue.
Original Message
From: Mike
Sent: Sep 13 11:46: 21 PM
Subject: RE: Rebate status? (#8796-101666102-1596)
That is the same response that i was given more than two months ago! It has been 10 months since i first filed this rebate! stop giving me short answers, and then doing nothing!
I will not wait another two months for this matter to be resolved. i have asked twice for you to provide me with the phone number and contact name for a supervisor who is able to solve this issue. I want to contact that supervisor myself, directly. Please give me that information, now.
Original Message
Date: Sat, 13 Sep 2008 18:54: 35 -0700
From: customerservice@help. Worldwiderebates.com
To:
Subject: RE: Rebate status? (#8796-101666102-1596)
Hello,
Your rebate concerns will be escalated to a supervisor ASAP. Thank you
Original Message
From: Mike
Sent: Sep 8 7:18: 28 PM
Subject: RE: Rebate status? (#8796-101666102-1596)
My tracking numbers are included in this same E-Mail, TWICE, at the bottom! You must read this entire E-Mail, and See the E-Mails below, from your department! My original tracking numbers were:
1) 8725 5031 1657 7151
2) 1381 7545 1846 3160
Please provide me with the phone number and contact name for a supervisor that is able to solve this issue, so that I can speak to them ASAP.
Original Message
Date: Mon, 8 Sep 2008 15:13: 16 -0700
From: customerservice@help. Worldwiderebates.com
Subject: RE: Rebate status? (#8796-101666102-1596)
Please provide a tracking number to research to better assist you.
Original Message —
From:
Sent: Aug 30 4:28: 46 PM
Subject: RE: Rebate status? (#8796-101666102-1596)
Hello,
It has now been over THREE months since I began this SECOND attempt to receive these rebates. It has also been SEVEN weeks since your last correspondence. So far, I have received NO response from a supervisor. This is completely ridiculous! How much more effort do I have to expend on this? Please do one of the following, immediately:
1) Issue both of my rebates NOW, and tell me when I can expect to receive them.
2) Provide me with the phone number and contact name for a supervisor that is able to solve this issue, so that I can speak to them ASAP.
Please advise immediately.
Regards,
Mike A
Original Message
Date: Tue, 8 Jul 08:56: 16 -0700
From: customerservice@help. Worldwiderebates.com
To:
Subject: RE: Rebate status? (#8796-101666102-1596)
Forwarded to supervisor for escalation
Original Message
From: Mike
Sent: Jul 7 6:38: 19 PM
Subject: RE: Rebate status? (#8796-101666102-1596)
Hello,
It has been aproximately 6 weeks since your last correspondence. Will you please advise the current status of my rebates? Thanks for your attention to this matter.
Regards,
Mike A
Original Message
Date: Mon, 19 May 08:12: 47 -0700
From: customerservice@help. Worldwiderebates.com
Subject: RE: Rebate status? (#8796-101666102-1596)
Your payment is currently going through the process of being re-issued. Thanks for getting back to us.
Original Message
From: Mike
Sent: May 16 6:20: 07 PM
Subject: RE: Rebate status? (#8796-101666102-1596)
Thank you for the prompt reply. Here is my mailing address:
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Regards,
Mike A
Original Message
Date: Fri, 16 May 10:07: 40 -0700
From: customerservice@help. Worldwiderebates.com
To:
Subject: RE: Rebate status? (#8796-101666102-1596)
Please reply with your current mailing address, and we'll start processing the reissue of your payment
Original Message
From:
Sent: May 15 11:28: 47 PM
Subject: RE: Rebate status? (#8796-101666102-1596)
Hello,
My tracking numbers are as follows:
1) 8725 5031 1657 7151
2) 1381 7545 1846 3160
When I contacted your automated phone system, it indicated that at least one of the rebate checks was mailed to me on 12-31-07. However, I cannot find any records to show that I ever received or cashed any check (s) from Worldwiderebates.com
Please review the two attached rebate forms, and advise if you have records of the checks being cashed. Thanks for your attention to this matter.
Regards,
Mike A
Original Message
Date: Tue, 13 May 11:05: 21 -0700
From: customerservice@help. Worldwiderebates.com
Subject: RE: Rebate status? (#8796-101666102-1596)
Unfortunately this e-mail address can not open attachments.
Please provide us with your tracking number
Original Message
From: Mike
Sent: May 12 12:41: 07 AM
Subject: Rebate status?
Hello, When I contacted your automated phone system, it indicated that at least one of the rebate checks was mailed to me on 12-31-07. However, I cannot find any records to show that I ever received or cashed any check (s) from Worldwiderebates.com
Please review the two attached rebate forms, and advise if you have records of the checks being cashed. Thanks for your attention to this matter.
Regards,
Mike A
Original Message
From: [email protected]
To:
Date: Wed, 31 Oct 00:30: 23 -0400
Subject: Rebate Confirmations
Here is the list of rebates for which you have recently applied:
Rebate Offer:[EGA-5261] for $20.00 on 10/31.
Rebate Status:[Waiting For Mail].
Tracking Number 8725503116577151
Click this link to see the Status of your rebate: http://WorldwideRebates.com/customer/? 8725503116577151
Rebate Offer:[EGA-5250] for $15.00 on 10/31.
Rebate Status:[Waiting For Mail].
Tracking Number 1381754518463160
Click this link to see the Status of your rebate: http://WorldwideRebates.com/customer/? 1381754518463160
Mike
Barrington, Illinois
U.S.A.
0 comments