I bought my lemon... Errr computer system from the ShopNBC network on September 8. Upon receipt, I noticed that the digital camera that comes with the system wouldn' turn on. I inmediately called them but had to wait a month for the new camera to arrive.
Two weeks later, my computer froze and after calling tech support several times, the problem was diagnosed as a faulty CPU fan. It took another month for the fan to be shipped in and for the technician to come to the house and install it.
Two weeks later, I noticed that the left speaker and the microphone weren't working. Again, it took several calls before finally someone told me I had a bad motherboard. It took another month for the problem to get "fixed". Except that this time the "fix" turn out to be a bigger problem than the original. When the technician opened the box to start working on it (I was there with him), we noticed that the CPU fan was not properly installed and was dangling from its side. This was two nights ago on Wednesday, January 29.
Now, my computer is in even worst shape. It crashes everytime I open a program and is almost completely innoperative. I spent most of the day on Thursday on the phone with the so called Viscom technicians and finally one of them decided (after having lost all my data with a system recovery procedure) that I had a bad hard drive.
I have contacted my credit card company to see if they can help me recover my money and althogh they are trying, my hopes aren't that high. All I want at this time is either a full refund or a new system. If this turns out to be unsuccesful I will pursue it further with the state attorney general's office, the BBB or even a local attorney.
I also think it would be nice if all of us can get together and start a class action suit against whomever is responsible for this ripoff. I appreciate usacomplaints.com for giving me the opportunity to state my case.
Thanks.
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