I recently tried Earthlink ISP. I downloaded the software and signed up. The software kept hanging up Windows and would let me use my computer for anything else. After about four days of working with their technical support and not being able to fix the problem, I canceled my account. I was finaly able to remove the Earthlink software and restore my computer after about two weeks with the help of a friend who is a software specialist.
Recently I received my credit card bill showing I owed Earthlink 20.00. Ok, I can live with that, even though I wasn't able to use their useless software for even a second. But the real RIP OFF is when I saw on my credit card bill a charge from EARTHLINK for 85 dollars. They called it a CANCELATION FEE!
I checked the agreement and lo and behold, down at the bottom in real small letters THERE IT WAS: IF YOU CANCEL FOR ANY REASON THEY CHARGE YOU 85.00.
You know i am a not a well to do rich man. I use every penny i get to feed my family and buy them close and pay for thier education. I needed to sign up on the net to help my daughter in her school assignments.
Earthlink stole 85.00 from me.
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