Complaint / review text:
Merchant Circle is running a telephone marketing campaign, yet again. They started with spam and have moved to deceptive telephone calls that lie and try to scare prospective customers into signing up for services. These calls are often made in violation of the national do not call list and contain many messages including: "you have received a bad review", "You have received a review" and their newest addition, "there is a video about your company on merchantcircle.com". The truth is, these are all lies.
If you get one of these calls and check on the website, you will find out that there are no reviews for your business and that your business listing is often filled with incorrect information collected from across the net. Despite trying to contact them about the trouble, you will find that you can't get the issue fixed or the listing removed without joining the site and paying a fee. Even if you do join, the posts in their forums clearly indicate that they will not help with troubles.
Trying to contact them is an effort in futility. They have hidden all contact information and all phone numbers lead to a fax or voicemail which is never answered. I have done some research and found out who actually hosts their site. I contacted them and they seemed genuinely surprised to hear their was an issue. This is not surprising considering the trouble I had to go through to find out the information. I related what was going on and they seemed genuinely concerned. They asked that I send a complaint to them via email and include some of what I found. I did include slanderous reviews on the site, incorrect information links to revealing photos and much more. I also informed them that I was going to place this information on the net for others to use. They said that would be fine.
So, without further ado, here it is. The contact information for merchantcircle.com's hosting provider:
Silicon Valley Colocation, Inc.
PO Box 390804
Mountain View, CA 94039
Phone: (408) 747-0724
Phone: (408) 400-0550
Once again, the people at Silicon Valley Colocation, Inc. Have asked that complaints be filed with them so that they can take action. Please call or drop them a line. Only though action can we stop abusive practices.