Ordered I Am Big Brother software in CD-Rom format - was sent no confirmation of purchase or purchase #, and was given a download link (which I did not download). When I wrote to say I wanted CD-Rom (and was charged for CD-Rom) I was told it would be sent.
That was 10/31/02 and no CD yet, though my credit card was charged on 11/02/02. E-mailed the "Support Specialist" Jamie Dunlap on 4 more occasions requesting CD - then requesting refund - they tried to offer me another download link which I did not utilize. Now, I've gotten no responses to my last 2 e-mails.
This company is clearly not trustworthy and I would encourage anyone to avoid any products from Tybee Software!!
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