Our store is Razzberry Lips in San Jose. We had a woman falsely accuse us of being "racisit" on Yelp.com.
She showed up 30 minutes late for an appointment and we couldn't give her the full minutes of service, because we are booked back. She was told well in advance to be on time because of this.
Yelp would not remove this review, despite many requests.
Yelp's sales reps use negative postings as a "lead source" to call the owner and attempt to sell Business Owner Accounts.
I received a phone call from a sales rep named Summer who stated that negative reviews could be moved to the bottom of the page and possibly removed in the future if I purchased a Business Owner Account.
The hypocrisy of the Yelp founders Jeremy Stoppelman and Russel Simmons is legendary, and is further amplified by their removal of my negative "review" of Yelp on their own website. So much for, "The voice of the people" or "Real People. Real Reviews"
Yelp hires paid "Yelpers" $15 / dollars an hour to write reviews because their business model is not succeeding. The ads for paid Yelpers can be found on Craigslist in every metro area in the U.S. You could call this, " Paid People. Fake Reviews".
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