I purchased a dell computer back in april. I immediatly called and registered it the day i recieved it. Less that 2 months later i started having problems with it i called tech support for dell and was told although they could see it was shipped to me it wasnt registered to me so they couldnt help me. Well that went on for weeks of them cussing me calling me a con and hanging up on me. On the 14th r 15th of aug i finally got a hold of a superviser that actually came on line of my computer and corrected some of the problems i called back on the 18th and another person took over my computer and i watched and i told him not to deleate my info he said i no deleate you cookies well he completly cleared my computer i will spend weeks trying to reset all my bills and the 3 banks info i had and god knows he messed up and deleated everything save dto my computer and than say i tell you i fix it and it still freezes up and it still has all the other isssues. Since i bougt it in april i have yet to speak to anyone that speaks or understands english i spend all my time repeating my self 15 times are asking them to repeat them selves i have been talking to india the phillipnes and god knows where but anyway everyone of the non english people i have had to talk to (18) today alone and no one can help me no one has a number to texas no one can transfer me to managment no one can let me talk to a english speaking person texas so i am told does not have a phone.
Well i have also been in buissiness micheal dell and i never had to hide from my customers. I was also told there is no direct email to dell i tried sending one but it keeps saying that my info doesnt match i am entering the same info off my invoice i cant help if their non english speaking employees did not enter it right in their computer i am very much ready to box it up send it to texas and get an attorny to handle the rest. They said i cant return it because it has been more than 21 days if i had been able to talk to someone who could understand me are me them it wouldnt have been this long thank you dell i hope you loose a lot of buissiness and that other americans do not give you a chance to rip them off.
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